Customer care
Frequently Asked Questions
Find clear answers about materials, diamonds, sizing, personalization, orders, and jewelry care. For specifications that vary by design, always refer to the applicable product page.
Where can I find the exact details for a piece?
Each product page lists the current price, available options, materials, and product details supplied for that design. Contact us with the product name or link if you need clarification before ordering.
Is the jewelry solid 14K gold?
Pieces identified as solid 14K gold use solid 14K gold rather than gold plating. Check the material details on the individual product page because specifications can vary by design and option.
Are the diamonds lab-grown?
Diamond origin and available quality details are stated on the individual product page. When a piece is described as lab-grown diamond jewelry, its diamonds were created in a controlled laboratory environment.
How do I choose the right size?
Review the measurements and size options on the product page, then use the relevant size guide when one is provided. If you are between sizes or buying a gift, send us the product link and the fit question before ordering.
How do personalized options work?
Available personalization fields and choices appear on eligible product pages. Enter the requested characters or wording carefully and review every selection before adding the piece to your cart.
Where can I review shipping information?
Available shipping methods, costs, and timing are shown at checkout for the delivery address when those details are available. Contact us before ordering if you need help with a specific destination.
Where can I review returns or exchange terms?
Contact us before ordering with any return or exchange question, especially for sized or personalized pieces. We will clarify the terms that apply before you place the order.
How should I care for my jewelry?
Follow the care guidance provided for your piece and review our Jewelry Care guide. Store jewelry separately, handle it gently, and ask us before using a cleaner or method you are unsure about.